Free shipping on every order
Free shipping on every order to the contiguous US, 1–2 business day processing, and 30-day returns on unopened bottles.
Free shipping on all orders. Every order ships free to the 48 contiguous states. We do not currently ship to Alaska, Hawaii, US territories, PO boxes, APO/FPO addresses, or international destinations.
Processing time. Orders ship within 1–2 business days (Monday–Friday, excluding US holidays). Around holidays and sale periods, processing may take an extra day. Everything is made and bottled in our Seattle facility, so we ship from one location.
Tracking. You'll get a tracking number by email as soon as your order ships. If your tracking hasn't updated in a few days or you have any questions, email us at hello@tpsnutrients.com with your order number and we'll sort it out.
Wrong or incomplete address. Please double-check your shipping address at checkout. If a package is returned to us because the address you entered was wrong or incomplete, we'll either re-ship it once we have the correct address or refund the order minus what we paid to ship it. If the error was ours, we'll re-ship at no cost.
Lost or stolen packages. Once the carrier marks your package as delivered, we're no longer responsible for it. That said, packages are occasionally scanned as delivered a day early or left somewhere unexpected. If your tracking says delivered but you can't find it, check with neighbors and your building or front desk, then email us within 24 hours of the delivery scan. We'll send a one-time courtesy replacement.
If tracking shows your package is stuck or lost in transit before delivery, contact us and we'll file a claim with the carrier and send a replacement.
Damaged or leaking bottles. If your order arrives damaged, email us within 7 days of delivery with a photo of the damage and your order number. We'll send a free replacement, or a refund if you'd prefer. You don't need to send anything back.
Wrong item. If we sent you the wrong product, let us know and we'll ship the correct one right away at no charge.
We test every formula on our own plants before we sell it, and we stand behind it. If you change your mind, we accept returns of new, sealed, unopened bottles within 30 days of purchase for a full refund of the product price — no questions asked.
How to return. Email hello@tpsnutrients.com with your order number and we'll send return instructions. Return shipping is your responsibility, but we're happy to send you a discounted return label and deduct the cost from your refund.
Opened bottles. Once a bottle has been opened we can't take it back. If a product didn't work for your plants, email us anyway — we want to hear what happened and will do what we can to help.
Refund timing. Once we receive your return, refunds go to your original payment method and usually show up within 5–10 business days, depending on your bank. For orders placed on Amazon, Walmart, or another retailer, please return through that retailer.
We usually ship the same day, so if you need to change or cancel an order, email us as soon as possible with your order number. If it hasn't shipped yet, we'll cancel it for a full refund. Once it's on its way, the return policy above applies.
Email hello@tpsnutrients.com with your order number and we'll get back to you within 2 business days.
Tell us what you're growing and we'll match the right formula.
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